Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
FNSICSAM301B Mapping and Delivery Guide
Identify opportunities for cross selling products and services
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | FNSICSAM301B - Identify opportunities for cross selling products and services |
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Description | This unit encompasses the competencies required to identify cross selling opportunities and sell the identified products or services to customers.This unit encompasses the competencies required to identify cross selling opportunities and sell the identified products or services to customers. | ||
Employability Skills | The required outcomes described in this unit of competency contain applicable facets of employability skills. The Employability Skills Summary for the qualification in which this unit of competency is packaged, will assist in identifying employability skills requirements.The required outcomes described in this unit of competency contain applicable facets of employability skills. The Employability Skills Summary for the qualification in which this unit of competency is packaged, will assist in identifying employability skills requirements. | ||
Learning Outcomes and Application | This unit requires the application of comprehensive product knowledge and understanding of marketing trends to identification of products and services appropriate for a particular customer. The interaction is based on a sound understanding of the customers needs and the ability to find additional products and services provided by the organisation to satisfy those needs. It may be applied across all sectors of the financial services industry.This unit requires the application of comprehensive product knowledge and understanding of marketing trends to identification of products and services appropriate for a particular customer. The interaction is based on a sound understanding of the customers needs and the ability to find additional products and services provided by the organisation to satisfy those needs. It may be applied across all sectors of the financial services industry. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Not applicable. | ||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Identify opportunities for cross selling of products and services |
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Element: Promote sales of products and services |
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Element: Refer sales/service to appropriate area |
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